Acceptable Use Policy

• Use the platform only for legitimate business purposes connected to Nafric services.
• Give accurate information in requests, profiles, updates and reports.
• Treat customers, technicians and Nafric personnel with professionalism and respect.

• Unlawful, fraudulent, abusive, harassing, discriminatory or threatening behaviour.
• Impersonating another person, company or member of Nafric personnel.
• Submitting false requests, fabricated reports, or misleading service updates.
• Attempting to access accounts, records or files that are not yours.
• Probing, scanning, overloading or otherwise interfering with the platform or its security controls.
• Uploading malware, or content that infringes intellectual-property or privacy rights.
• Scraping, bulk-extracting or reselling platform data.
• Using the platform to send spam or unsolicited marketing.

Attachments, photographs and reports must be relevant to the service request, lawful, and free of unnecessary personal or confidential information about third parties. Do not upload sensitive personal data unless it is genuinely required for the service.

• Customers must disclose known site hazards and provide safe access.
• Technicians must follow safety procedures, use appropriate protective equipment and stop work where conditions are unsafe.
• Emergencies involving danger to life or property must be escalated by phone, not only through the app.

Service details, site information and customer contact details accessed through the platform are confidential. Use them only to deliver the relevant service, and never share them publicly or with unauthorised third parties.

Report suspected misuse, security issues or inappropriate behaviour to info@nafrictrade.com. We investigate every report.

Breaches may result in content removal, warnings, suspension or permanent termination of access, and where appropriate, referral to law-enforcement or regulatory authorities.